 The Iwatsu Enterprise Suite employs the most advanced Automated Speech Recognition (ASR), Text-to-Speech (TTS) and Speech-to-Text (STT) applications available. Until very recently this technology was only available to the very largest companies.
- Internal dial by speech: The Iwatsu Enterprise Suite employs Automatic Speech Recognition to create a unique “voice activated” employee directory that is accessible to customers and staff.
- Listen to emails over the phone: The Iwatsu Enterprise Suite Text-to-Speech feature allows users to listen to their email messages from anywhere inside or outside the office.
- Read voice messages: The Iwatsu Enterprise Suite Speech-to-Text feature transcribes and allows users to read their voice messages.
- External dial by speech: External callers can easily route themselves to the desired party by simply saying their name.
Automatic Speech Recognition
As part of its core platform, the Iwatsu Enterprise Suite UC delivers optimum communication access with fully deployed and purposeful application engines. Automatic Speech Recognition or ASR benefits both outside callers and internal users alike. Internal users may use ASR to access their Personal Information Management (PIM) such as their Outlook contacts using their voice. Rather than maintain an internal corporate directory, users simply access the Iwatsu Enterprise Suite and speak the name of the extension, e.g., “Eric Walsh.” The call is then placed.
Text-to-Speech
Text-to-Speech provides for email messages to be read to the user when they are accessing the message server from a telephone. After review of the email message via Text-to-Speech the user may record a voice reply which will be forwarded to the email address of the original sender in a .WAV file format. This is a great way to reply to critical messages while at the airport waiting to board your flight.
Speech-to-Text
Speech-to-Text is used by Enterprise Suite to transcribe voice messages to text. The benefits of Speech-to-Text are numerous with transcription functionality at the top of the list. Users can record critical conversations and then have a printable copy confirming the conversation. Medical and legal staff can use the UC platform to dictate messages and/or notes and have it immediately transcribed and delivered to their email box within seconds.
|
