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Page 1 of 3  The Iwatsu Enterprise Suite’s Contact Center delivers best in class capabilities that enhance and enable the service experience customers expect. But how do you know? After all, the contact center requires the same diligent process analysis as the business.
To that end, Iwatsu delivers contact center reporting software targeted to two distinct contact center models, both large and small. AccuCall-Web Advanced addresses the needs of the smaller contact centers, andTaske Essential and Taske Contact is designed for the large contact center.
Taske Contact: Real-time Reporting for Complete Contact Center Analysis
Taske Contact is a real-time reporting application that allows contact centers to analyze their business process and monitor performance. It allows businesses to identify and target inefficiencies throughout the contact center network, thereby improving customer service and contact center management.
The key features of Taske Contact include:
- Real-time view of all queue-based inbound, outbound and internal calls
- Historical reports on all call activity for all extensions and trunks
- Adjustable replay of contact center activity
- Complete, intuitive search tools
- Advanced staffing and resource management, including remote, browser-based management capabilities
- Centralized management of multiple sites
- Easy forecasting and contact center traffic analysis
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