iPhone and iPod touch Release

Available as a beta release from iTunes® App Store, the Iwatsu Voice Networks’ Mobile UC Client for iPhone® and iPod touch® delivers full unified communications (UC), right to the device. Read more

Presence Management

Use the iPhone® and iPod touch® to manage personal presence status and even view colleagues’ status. Read more

Enterprise Suite Call History

View the entire call history for all Iwatsu Enterprise Suite-monitored calls and quickly generate an Iwatsu Enterprise Suite call from the iPhone® and iPod touch®. Read more

Department Views

Use the familiar iPhone® and iPod touch® user interface to navigate through large and small organizations with ease, and quickly identify colleagues’ availability status. Iwatsu Enterprise Suite calls are a touch away. Read more

IP Phone Systems and Unified Communications by Iwatsu Voice Networks PDF Print E-mail

Unified Communications

The Iwatsu Enterprise Suite combines Iwatsu Voice Networks’ core technologies into one seamless communications platform. Specifically, the Iwatsu Enterprise-CS provides the voice communications switching fabric and is the foundation of the Iwatsu Enterprise Suite. Iwatsu Unified Communications is a powerful enabling technology that unifies all aspects of the Iwatsu communication experience regardless of location or device. Finally, the Enterprise Reporting and Contact Center Reporting applications provides measurement metrics to ensure all communication operates optimally. 
 
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Contact Center PDF Print E-mail

Enterprise Suite Contact CenterThe Iwatsu Enterprise Suite Contact Center processes and delivers calls to the appropriate recipient using the most efficient method available. This includes the ability to route calls within the organization using automated company greetings, menu options and even automatic speech recognition that allows voice-activated call routing. Additionally, Iwatsu Enterprise Suite Contact Center allows the routing of calls based on caller ID, time of day, call type, account codes and more.

 

In multi-site networked environments, Iwatsu Enterprise Suite Contact Center seamlessly connects locations and even remote agents into one easily-managed entity.

 
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Unified Communications PDF Print E-mail

Unified CommunicationsUnified Communications improves your business response time by providing universal access to live communications and messaging from anywhere at any time - literally extending the reach of your communications system.

 

Time is Money, Unified Communications Saves Time -- Unified Communications (UC) helps businesses, small and large, to streamline information delivery and ensure ease of use. Human delays are minimized—or eliminated—resulting in efficient interaction and service-delivery for the customer and cost savings and productivity gains for the business. Unified communications also allows for easier, more direct collaboration between co-workers, clients and suppliers—even if they are not physically on the same site.
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